Public Services
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Electricity / Gas / Water, Sewage / Garbage Collection / Large-sized Waste Collection
- Turn on the safety breaker and earth leakage breaker and check whether electricity comes on
- Write your name, address and method of payment (automatic bank transfer or paying at the bank or convenience store) on the post card attached to the safety breaker
- Send the post card to Chugoku Electric Power Co., Inc. Tottori Branch Office
- If it is a local power cut, the distribution cable has been broken.
The power supply will be restored as soon as repairs are completed.
In the meantime, please turn off all irons, hair driers, etc. to avoid accidents.
- If only your house or apartment is affected, please check the safety breaker.
If the breaker is ON but there is no electricity, please contact Chugoku Electric Power Co, Inc.
If the safety breaker is OFF, please unplug the electric appliances you have been using
and turn on the safety breaker. If the electricity still does not come on,
please contact Chugoku Electric Power Co., Inc.
- Automatic bank transfer from your bank or post office account
- Cash Payment
Please take your gas bill to a designated window and make payment. Payment can be made at the Tottori Gas Payment Window, at any convenience store and at designated financial institutions. - Credit Card Payment
- Turn off all your appliances.
- Turn off the gas at the stopcock.
- Open the doors and windows. (Propane gas is heavier than air and can be swept out with a brush)
- Do not use any fire. Do not touch the switches for the ventilation fan, lights, or other electric appliances.
- If the cause of the gas leak is unclear, please stop using the gas and contact your gas supplier.
- Your name and address
- The date you wish to start using the water
- Your water pipe number
- Your name and address
- The date you wish to stop using the water
- Preferred method of account settlement
- Your water pipe number
(Necessary when making inquiries)
- Your name
- Current meter reading
- Previous meter reading
- Current month's water consumption
- Current month's tap water charge
- Current month's sewage charge
- Last month's water consumption
- Last month's tap water charge
- Last month's sewage charge
- you pay in person at financial institutions or at the Water Works Bureau
- you have insufficient funds in your account
- you are sent receipts
- Tottori Bank
- JA Tottori Inaba
- Sanin Godo Bank
- Tottori Shinkin Bank
- Mizuho Bank
- The Chuo Mitsui Trust and Banking Company Limited
- JA Bank Tottori
- Shimane Bank
- The Shoko Chukin Bank, Ltd. Tottori Branch
- Kurayoshi Shinkin Bank
- Chugoku Rokin
- Tottori Prefecture Japan Fisheries Cooperative
- Yucho Bank (Japan Post Bank) (Paying at post offices is acceptable only in the five prefectures of the Chugoku Region)
- Contact the retailer from whom you have purchased your appliance.
- Ask the retailer when you replace old appliances with new ones.
- Contact one of the designated places below and take your appliance there directly.
- Pay the recycling fee at a post office and contact one of the collection centers for bulky waste.
If you live in a rental house, please contact your owner first, since in some cases the house owners manage the public services for living such as electricity, gas, water and garbage collection.
Electricity
Contact： Chugoku Electric Power Co., Inc. Tottori Branch Office
General Inquiries: 
0120-181-210 (free)
When Moving: 0120-465-210 (free)
Electric Voltage in Japan: 100V
Frequency in Tottori City: 60Hz
Starting electricity service
When you first use electricity, please follow the procedures described below
Charges
The meter is checked and a notice of the amount of electricity used is sent every month. The monthly charge is also shown on the notice.
Payments
Payment can be made by automatic transfer from your bank or postal account or by paying in cash at a bank, post office or convenience store.
Power Failure
If the electricity in your home suddenly goes off, please first check whether your neighbors have also been affected. Also it is very important to have a flashlight ready for a sudden blackout.
How to have the electricity disconnected
If you move out or wish to have the electricity disconnected,
please contact Chugoku Electric Power Co. Inc. in advance to make the necessary arrangements
for final payment and cancellation of contract.
Please visit the Chugoku Electric Power Co., Inc. website
(www.energia.co.jp, Japanese and English available) for more information.
Gas
Contact:
City Gas: Tottori Gas Co., Ltd. (6 Gotanda-cho, Tottori City) 0857-28-8811
Propane Gas: your local LP gas retailer
There are two types of gas service in Tottori City, depending on the area: city gas and propane gas. Please check which service is provided in your area and make contact with the service provider.
Starting of gas service
(1) City Gas
Please contact Tottori Gas Co., Ltd. and they will send someone while you are home to check whether your gas appliances are suitable for the type of gas used and will open the valves.
(2) Propane Gas
Please contact the LP gas retailer stated on the gas cylinder installed and they will send someone while you are home to check your gas appliances.
Charges
The meter is checked and a bill is sent to your home every month. The total bill consists of the basic rate, the charge for the amount of gas used, and tax. Propane gas rates vary depending on the retailers because the services they provide such as security measures, apparatus, differ from retailer to retailer. Please ask your retailer for a detailed explanation about the service they provide.
This is a sample of the bill sent to you by Tottori Gas Co., Ltd every month.
The type of bill depends on gas suppliers.
Payment
There are three methods to make payment:
What to do in the event of a gas leak
Termination of gas service
If you plan to move and want to have the gas disconnected, please contact the appropriate gas company or retailer in advance to arrange for the meter to be checked and to make the final payment.
Water, Sewage
Contact:
| Tap Water: | Tottori City Water Works Bureau, Customer Service Division (210-3 Kuniyasu, Tottori City) |
0857-53-7811 |
| Sewage: | Tottori City Sewage System Planning Division (Sewage System Office Building) |
0857-20-3302 |
The tap water in Tottori City is safe to drink.
To start the water service (when moving in)
When you first use the tap water or public sewage, please contact the Tottori City Water Works Bureau (by mail or telephone in advance and provide the information listed below. If the public sewage system is connected, water service will be started automatically.
To discontinue the water service (when moving out)
If you wish to stop the water service, please notify (by mail or telephone) the water works bureau in advance. If the public sewage system is connected, the water service will be stopped automatically. Please provide the following information when contacting the waterworks bureau.
Charges
The meter is checked every two months and the bill charged the following month. If you use public sewage, it is also charged at a rate based on the amount of water you use.
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The meter is checked every two months and the bill charged the following month. If you use public sewage, it is also charged at a rate based on the amount of water you use.
Payment methods
►Automatic bank transfer
The charges for tap water and sewage will be automatically transferred from your account
in the following month of the meter check.
If you wish to pay by this method, please take your personal seal
(that you have registered at your bank) and bank account note to your bank or
Water Works Bureau to complete the formalities.
►Payment in person
Please take the "notice of payment of water charges" and
“notice of payment of public sewage system charges” to a
financial institution or the Water Works Bureau, and make the payment.
The two notices will be sent to you in the following month of the meter checking.
The following institutions accept payment:
Garbage Collection
Contact: Tottori City Living Environment Division
(Main Office Building) 0857-20-3216
Please sort your garbage into eight types as specified below.
Please put out your garbage to the designated collection sites
by 8:00 a.m. on the collection day. Please do not put your garbage
out on other days as cats or crows will tear the garbage bags and
scatter the contents around the collection site. The collection days
vary from area to area so please ask your neighbors.
Batteries for machineries (car batteries etc.) or containers for gas,
oil, toxic substances, paints, etc. are not collected. Please contact the retailers for disposal.
Combustibles
This includes kitchen waste, leftover food, clothing, paper,
wood, garden refuse, small amounts of ash, etc. Combustible garbage is collected twice a week.
Please put your garbage into the combustible garbage bags designated by Tottori City.
The bags are sold at supermarkets, do-it-yourself stores, drug stores, or convenience stores in the city.
Plastics
This includes egg cases, detergent containers, caps and labels
of PET bottles, packages with 
marks, etc.
Plastics are collected once a week.
Please put your garbage into the plastic garbage bags designated by Tottori City.
The bags are sold at supermarkets, do-it-yourself stores, drug stores, or convenience stores in the city.
Used paper
This includes newspapers, books, magazines and cardboard. Please sort them by type and bind them firmly. Please do not use packing tape or any adhesive tapes. Used paper is collected once a month.
Styrofoam trays
Please put white Styrofoam food trays directly into the collection box without putting in it into an extra garbage bag. Trays are collected once a week.
PET bottles
This includes PET bottles of juice, alcoholic beverages, tea, and soy sauce bearing the
sign. Please rinse the bottles out,
remove their caps and labels, and put them into transparent or semi-transparent bags.
PET bottles are collected twice a month.
※Bottles with smell or grease that are difficult to remove such as dressing,
grilled meat sauce, kimchi sauce, or cooking oil are sorted into plastic garbage.
Recycables (glass bottles and cans)
This includes glass bottles and tin cans of beverages and food.
Please put them directly into the recyclables collection box without any bags.
Recycables are collected once a week.
※Bottles and cans that are damaged or stained badly are sorted into the small crushable garbage.
Small non-combustible waste
This includes small non-burnable garbage (50cm or less) other than bottles,
cans, plastics, or batteries. Please put them directly into small
non-combustible waste collection box without any bags. They are collected once a week.
Please make a hole in spray cans and cartridge type gas cylinders to completely empty them out.
Batteries etc.
This includes batteries, mercury thermometers and fluorescent tubes.
Please sort them into each type and put them into transparent or semi-transparent bags.
They are collected 6 times a year.
※Button batteries are not collected. Please return them to a watch shop, camera shop, etc.
Collection of bulky garbage
Collection Centers of bulky garbage
Bulky waste (such as furniture, futon, home appliances other than "the four essential home appliances" described below) is not collected even if you break it into small pieces. Please contact one of the designated disposers below for disposal.
| Area | Phone | Designated disposer |
| Tottori | 0857-22-0353 | Tottori City Kankyo Jigyo Kosha |
| Kokufu | 0857-23-9493 | Clean Kokufu |
| Fukube | 0857-75-2310 | Clean Fukube |
| Kawahara, Mochigase, Saji | 0858-87-6668 | Inaba Kankyo Corp. |
| Ketaka, Shikano, Aoya | 0857-82-0353 | Kyoei |
The "four essential home appliances" (Kaden yonhinmoku)
These include TV sets, refrigerators and freezers, washing machines and driers, and air conditioners.
These appliances must be disposed of by one of the following methods.
| Accepted brands | Phone | Designated disposer |
| Matsushita, Toshiba etc. | 0857-23-0591 | Makiura Shoten |
| Hitachi, Mitsubishi, Sanyo, Sharp, Sony etc. | 0857-28-6251 | Nippon Express, Tottori Branch |
Personal Computers
Please contact the customer center of the manufacturer of your PC.
A collection fee and recycling fee will be charged.
However, no fee will be charged if your PC went on sale after October 1, 2003
and carries a 
mark.
※This regulation is not applicable for peripheral devices such as printers
or scanners and word processors.